THIS IS A PREORDER ITEM. PLEASE READ THE FOLLOWING CAREFULLY!
The Ploopy Adept Trackball is currently in a preorder. That means that there will be a delay before you receive your item. We’re committed to shipping the first preorders within six weeks of the Adept’s launch date (September 28th), and no later than ten weeks after launch. That means that if you put in an order on the day the Adept is launched, it’ll ship out on the way to you within ten weeks of that day.
So far, we have held preorders for our six previous products, and we have successfully shipped all units prior to the promised deadline every single time.
The Ploopy Adept Trackball Case Kit includes the 3D-printed parts that make up the case. It is missing all of the electronics and hardware necessary for the Adept to fully function.
Included with every Adept Trackball Case Kit:
You can find full assembly instructions on our Github wiki.
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Shipping & Returns
- We ship packages using Canada Post.
- During the checkout process, you will see an estimate for delivery time. THIS IS NOT AN ESTIMATE FOR HOW LONG THE PRODUCT WILL TAKE TO ARRIVE FROM YOUR DATE OF PURCHASE. It is an estimate for how long the package will be in transit.
- Orders will be shipped out on the basis of availability. We will communicate the the status of our production capacity once per week, or less frequently if we decide that our production schedule is sufficiently stable; you may check this website to see updates on our production schedule.
- Ploopy may charge sales tax for sales of Products; Canadian orders will show sales tax (HST or GST) upon checkout, while International orders will have sales tax collected upon import.
- If sales tax is not indicated during the checkout process, it will be collected upon import along with all other charges related to customs, duties, and brokerage fees. Ploopy does not receive these funds, nor do we mandate their collection; they are collected by customs as part of international trade agreements.
- Shipping costs are not declared on customs forms; only the value of purchased goods is declared.
- If a shipping option declares that it is (Untracked), no tracking number for the parcel will be provided.
Included with your Ploopy hardware is a limited one (1) year manufacturers warranty from the date of purchase. This warranty is automatically voided if you in any way alter the hardware, software or firmware you receive, including but not limited to flashing new firmware onto hardware you purchase from us.
We offer a 30-day return policy (shipping not included).
For more details please refer to our General Terms and Conditions of Sale.